Frequently Asked Questions

Where do you deliver?

We deliver about 30 miles in all directions from our San Francisco kitchen.

- SF proper
- North Bay up to San Rafael
- Peninsula down to Palo Alto
- East Bay - up to El Cerrito and down to San Leandro; as far east as the hills.

If you're not sure you fall in this zone, you can enter your zip code on the shopping cart page to double check. Delivery rates vary by zone; you can also use this tool to find out how much delivery for your area costs. 

We are happy to drive farther for custom orders with advanced notice - just use the custom order form to let us know what you’re looking for and where you’re located. An additional charge may be incurred.

When do you deliver?

Our standard delivery hours are 1pm-7pm. If you need delivery outside this window, please reach out to hello@ripencompany.com. Please note that a $30 fee may apply. 

What can I expect on my gathering board?

What shows up on our boards is entirely dictated by what’s fresh and available from our partner growers and producers. It changes week to week! Each item description gives you an idea of what to expect, but it will always be a bit of a surprise - and we think that’s the best part.

The vast majority of our products are grown or produced within 200 miles of the Bay Area, with a few exceptions (the most notable being prosciutto, which is hard to find locally, but which we’ll always source from the USA). Although we love a stinky French cheese as much as any other hedonist, it’s important to us to showcase what’s available from our local farmers and to keep our food miles (the energy used to transport everything on a board) as low as possible.
 

Will you stay for my event and clean up?

We are a drop-off service and do not provide staffing for standard online orders. We do offer a staffing option for custom events - fill out this form and let us know what you need!

I’m not sure what size to order.

We’ve indicated rough estimates of how many people each board feeds, but consider what time of day your event is and whether your guests will be eating full meals before or after the boards (also whether there will be alcohol - beer loves cheese!). Tip: one small is exactly half the size of a large.

I have a food allergy and/or I just really hate olives. Can you accommodate for that?

YES! It’s easy for us to accommodate allergies and preferences and we are happy to do so. There's a field in the order form you can use to indicate your preferences. Please note that while our boards are gluten free except for optional crackers, we are NOT operating out of a certified gluten free facility. Same goes for nuts or other allergens - we can remove them upon request, but can't guarantee anything's 100% allergen-free. 

 

Don’t see your question answered here? Contact us.